THE THREE
LEVELS OF REQUIRED KNOWLEDGE
The requirements
have been set out under “General Competencies” and “Responsibilities and
Competencies”; task related headings. These have sub-readings in each
syllabus area with the level of required knowledge specified.
The three levels
of required knowledge are:
1: Very good knowledge, to be able to handle special tasks.
2: Good knowledge,
to be able to handle normal tasks.
3: Understanding,
to be able to participate in making the right decisions.
General
competencies and responsibilities
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SYLLABUS
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LEVEL OF REQUIRED KNOWLEDGE
Maintenance
Manager
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Maintenance
Supervisor
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Maintenance
Technician
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1.0
1.0.1 1.0.2 1.0.3
1.0.4
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Corporate/Company
Environment
Corporate/company
situation
Corporate/company
organization
Departmental
organization
Costs
|
1
Has
knowledge to
impact on
social/economic impact of own organization / enterprise.
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2
Has
good
knowledge of
social/economic impact of own organization / enterprise.
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1.1
1.1.1
1.1.2
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Work Planning
Planning
-
Maintenance request / Process sheet / Job ticket
-
Personnel planning
-
Equipment planning
-
Time
sheet
Control and
reporting
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1
Has
very good knowledge for organizing all maintenance
activities, how to
choose
a suitable organization and
assure
the right competence
within the
organization.
|
1
Does
preparation and reporting on team maintenance tasks and
is
supervising some team jobs.
Carries
out
planning of shutdowns, and group planning
coordination.
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1
Does
preparation and reporting on own maintenance tasks and on
some team jobs.
Plans
own work and suppliers` /
contractors` work.
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1.2
1.2.1
1.2.2
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Team Working and
Communications
Authority and
Responsibility
Basic Management Techniques
-
Personnel Management
-
Reporting Techniques
-
Team
organization techniques
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1
Has
very good knowledge in project management.
Has
social capability to lead and communicate
with people
in and
outside the
team,
such as in
the
production,
with
contractors,
suppliers,
etc.
Has
good
knowledge
about human reliability.
|
1
Has
ability to create and communicate procedures and systems.
Reports orally and in writing within a
team and to
the
management.
Has
social
capability to
communicate
with
people in
and
outside the
team,
such as in
the
production,
with contractors, suppliers, etc.
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1
Reports
orally and in writing within a team.
Has
social capability to communicate with people in and outside
the team,
such as in
the
production,
with
contractors,
suppliers,
etc.
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1.3
1.3.1
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English Language
Technical English
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1
Has
good knowledge about the maintenance
terms in the
English language, in order to
be able
to handle international
maintenance
management
matters within Europe.
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2
Is able
to understand instructions in
technical
English and to make a summary in the national language.
Is able
to conduct
a
conversation in
English.
Is able
to write a case-study report in English.
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3
Is able
to understand instructions in
technical
English.
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1.4
1.4.1
1.4.2
1.4.3
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Information
Technology
Basics of EDP
related to maintenance management
Processing /
calculation techniques
-
Data
base handling
-
Computation of tables
The PC-Work
station
-
Organization of the PC-Work station
-
Use
of networks
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1
Knows
how to specify the requirements for an information system.
Has
good knowledge about the use of an information system.
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2
Uses
the information system for entering and collecting data.
Has
good knowledge to use the system interactively for
tactical purposes.
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2
Uses
the information system for entering and collecting data.
Has
the basic knowledge to use the system interactively.
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1.5
1.5.1 1.5.2 1.5.3
1.5.4
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Training and
Instructions
Basics of the
Learning Process
Basics of Training
Strategies
Basics of Planning
a Lecture
Training
facilities
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1
Has
very good knowledge for defining and implementing human
resources development policy.
Has
very good knowledge needed for training and instructing.
Is
familiar with
training
facilities in and outside the
organization.
|
1
Has
very good knowledge needed for training and instructing
team members.
Is
familiar with training facilities in and outside the
organization.
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2
Has
the basic knowledge needed for training and instructing team
members.
Is
familiar with training facilities in and outside the
organization.
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1.6
1.6.1
1.6.2
1.6.3
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Quality Assurance
(Systems)
Scope and
objectives of Quality Assurance
-
QA
Standards, Terminology
-
Elements of QA systems
Basics of Quality
Assurance
QA techniques and
procedures
-
Concepts
-
Definitions
-
QA
techniques and procedures
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1
Has
very good knowledge about the relationship
between
maintenance and quality assurance.
|
1
Has
very good knowledge of the impact of maintenance on product
quality.
Is able
to act as an active member of a quality team.
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2
Has
basic knowledge of the impact of maintenance on product
quality.
Is able
to act as an active member of a quality team.
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1.7
1.7.1
1.7.2
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Environment
Scope and objectives of Environmental Management
Influence on environment
|
1
Has
very good knowledge and impacts on
environmental issues.
Has
very good knowledge of the environmental consequences of
carrying out and not carrying out maintenance.
|
1
Has
very good knowledge of the impact of
maintenance on environmental
issues.
Is able
to act as an active member of an environmental team.
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1
Has
basic knowledge of the impact of
maintenance on
environmental issues.
Is able
to act as an active member of an environmental team.
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1.8
1.8.1 1.8.2 1.8.3
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Automation
Basics of Process
Control
Basics of machine
automation
Common system
design
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1
Has
very good knowledge of systems at present.
Understands
the principles of design of modern automation systems.
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1
Has
very good knowledge of systems at present.
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2
Has
general knowledge of systems.
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1.9
1.9.1
1.9.2
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Occupational
Health and Safety
Scope and
objectives of Health and Safety Management
Influence on
health and safety.
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1
Has
very good knowledge and impacts on health and safety issues.
Has
very good knowledge of the health and safety
consequences of carrying out maintenance.
Has
knowledge of hazards, and protection and prevention
techniques.
|
1
Has
very good knowledge of the impact of maintenance on health
and safety issues.
Is able
to act as an active member of a health and safety team.
|
1
Has
knowledge of the consequences of maintenance on health and
safety issues, and of protection devices and their use.
Has
good knowledge of procedures and working instructions, the
requirements and the purpose.
Has
good knowledge of handling potentially hazardous materials.
Is able
to act as an active member of a health and safety team.
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Competencies; tasks related
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SYLLABUS
|
LEVEL OF REQUIRED KNOWLEDGE
Maintenance
Manager
|
Maintenance
Supervisor
|
Maintenance
Technician
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2.1
2.1.1
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Maintenance Objectives and Policies
Corporate Maintenance Engineering
- Objectives, Tasks, Significance
- Policies on maintenance
- Investment considerations. LCC/DOM
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1
Knows
well the importance and consequences of maintenance
objectives, policies and strategies.
Knows
the economic impact of maintenance and the
importance of operation and capital costs within the
asset management framework.
Has
an impact on design aspects from a maintenance point
of view.
Knows
different methods of life extensions.
Knows
how to formulate the maintenance needs and goals.
Knows
key-figures for maintenance control.
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2
Knows
the importance of maintenance objectives and
policies.
Knows
the consequential impact of maintenance and the
importance of operation and capital costs within the
framework of asset management.
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3
Understands
the importance of maintenance objectives and
policies.
Understands
the consequential
impact of maintenance and the importance of
operation and capital costs within the framework of
asset management.
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2.2
2.2.1
2.2.2
2.2.3
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Maintenance Concepts
The maintenance system
The Wear and Tear Process
Preventive and Corrective Maintenance
Choices
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1
Applies
the concepts and methods related to the collection
and evaluation of information, the principles of
maintenance
asset strategy development, and its implementation
and impact.
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1
Knows
and recommends the principles of the preventive,
corrective and opportunity based maintenance,
including condition monitoring.
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1
Carries
out the collection and assessment of data and
information, and practices the concepts and
methodologies developed.
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2.3
2.3.1
2.3.2
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Restoration Techniques
Basis of Technology
- Mechanical Technology/mechanical
equipment
- Electrical Technology/electrical
equipment
- PLC's and PC's applications
- Hydraulics and Pneumatics
- Building
Repair techniques
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1
Knows
the different restoration techniques. Knows how to
implement them.
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1
Knows
general restoration principles and is able to apply
them in practice.
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1
Knows
specific restoration principles and is able to apply
them in practice.
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2.4
2.4.1
2.4.2
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Maintenance Terminology
Terminology
Standards/CEN
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1
Knows and manages
the implementation of the correct general and
specific maintenance terminologies,
understands
them and
is able
to use them effectively.
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1
Knows and understands
maintenance terminologies, understands them and
is able
to use them actively.
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1
Knows and understands
maintenance terminologies,
understands
them
and
is able
to use them actively.
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2.5
2.5.1
2.5.2
2.5.3
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Contractors
Basics of Contractual Law
The CEN maintenance contract guidelines
Practical applications
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1
Knows
the principles of partnering and contracting.
Knows
well the laws, regulations, and procedures
regarding human resources, liability,
guarantee, environment, and energy, etc.
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1
Knows
the requirements and scope to which a contractor
should comply.
Is able
to instruct and supervise contractors on maintenance
jobs.
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1
Knows
the requirements and scope to which a contractor
should comply.
Is able
to instruct and supervise contractors on maintenance
jobs.
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2.6
2.6.1
2.6.2
2.6.3
2.6.4
2.6.5
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Laws and Regulations
Basics of Labour Law
Law and regulations on Health Care &
Safety
Laws and regulations on environmental
protection
Safety practice
- First aid training
- Preventive health protection and safety
measures
Equipment Safety Systems
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1
Knows and can ensure
implementation of all functions, laws and
regulations related to maintenance management.
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2
Knows
all relevant laws, regulations, and training
procedures concerning job safety, fire protection
and environment.
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2
Knows
all relevant laws and regulations concerning job
safety, fire protection and environment.
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2.7
2.7.1
2.7.2
2.7.3
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Condition Monitoring
Significance of CM in maintenance
practice
CM techniques
- Areas of application
- Results
- Base Lines
Measuring Techniques
- Calibration of measuring tools and
instruments
- Disturbance, interference and noise
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1
Knows, and can apply
economically, different types of condition
monitoring systems, measurement techniques and other
suitable inspection systems.
Knows
how to implement them.
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1
Knows
the most common condition monitoring methods and
devices and is familiar with their use in practice.
Can
project manage and assure the correct.
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2
Knows
the most common condition monitoring methods and
devices and is familiar with their use in practice.
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2.8
2.8.1
2.8.2
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Fault Finding Techniques
Root Cause Analysis
- Analysis of functions
- Analysis of design
Fault Finding Techniques
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1
Knows
different fault finding methods (e.g. FMEA, Fault-tree).
Knows
when they can be applied, and how to
use them.
Knows
how to manage the implications of different causes
of a fault (e g specification, design, installation,
operation, maintenance).
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1
Understands
different methods for systematic fault finding and
is familiar with their use and practice.
Knows
how to describe the different causes for a fault (e
g specification, design, installation, operation,
maintenance).
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1
Understands
the appropriate methods for systematic fault finding
and is familiar with their use and practice.
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2.9
2.9.1
2.9.2
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Improvement Techniques
Concept, definitions, scope
- Small Scale Activities
Workshop practice
- Determination of weak points
- Elimination of weak points
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1
Knows
the different improvement concepts (e.g. TPM, RCM,
etc), and different improvement methods according to
the maintenance requirements.
Understands
and
is able to discuss
the financial
aspects of asset life, and the associated
development and procurement of
new assets.
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1
Knows
improvement techniques and is familiar with their
use and practice.
Knows
how to specify, plan,
control and follow up improvements.
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2
Has
basic knowledge of improvement techniques and under
direction is familiar with their use and practice.
Can
identify and report areas for improvement.
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2.10.
2.10.1.
2.10.2.
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Documentation
Basics of Engineering Drawings
- Mechanical design
- Wiring and piping diagrams
- Electrical and electronic diagrams
Organization and use
- Filing
- Retrieving
- Marking up
|
1
Has
very good knowledge for specifying the requirements
for a documentation system (e g maintenance
instructions, equipment lists, drawings, spare part
lists, education / personnel information, handbooks,
etc) and document control procedures.
|
1
Understands
all documentation (instructions, drawings, etc.)
related to the maintenance job and
can
,
if necessary, propose improvements and apply
document control procedures.
|
2
Understands
all
documentation (instructions, drawings, etc.) related
to the maintenance job and
can
,
if necessary, propose improvements and handle nonconformance.
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2.11
2.11.1
2.11.2
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Spare Part Management
Administration of spare parts
- Planning and organization of storing
facilities
- Cost accounting
Documentation
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1
Has
very good knowledge of logistics support, material
and store handling, methods for spare part
management.
|
1
Has
very good knowledge of the storing of spare parts.
Knows
the practical routine of storing and retrieval of
spare parts.
|
1
Has
basic knowledge of the storing of spare parts.
Knows
the practical routine of storing and retrieval of
spare parts.
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2.12
2.12.1
2.12.2
2.12.3
2.12.4
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Materials Technology
Materials Technology
- Metals
- Synthetic materials
- Ceramics
- Glass
- Building materials
- Others
Wear and Tear Mechanisms
- Corrosion
- Fatigue
- Stress
- Friction
- Others
Protective Methods
- Coating techniques
- Tribology/lubrication
Non-destructive Testing methods
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1
Has
very good knowledge of material technology and
application, material deterioration and protective
methods as well
as Non
destructive Testing methods.
|
1
Has
basic knowledge of material technology and
application, material deterioration and protective
methods.
|
2
Has
basic knowledge of material technology and
application, material deterioration and protective
methods.
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