THE THREE LEVELS OF REQUIRED KNOWLEDGE

The requirements have been set out under “General Competencies” and “Responsibilities and Competencies”; task related headings. These have sub-readings in each syllabus area with the level of required knowledge specified.

The three levels of required knowledge are:

1: Very good knowledge, to be able to handle special tasks.

2: Good knowledge, to be able to handle normal tasks.

3: Understanding, to be able to participate in making the right decisions.

General competencies and responsibilities

SYLLABUS

LEVEL OF  REQUIRED KNOWLEDGE

Maintenance

Manager

Maintenance

Supervisor

Maintenance

Technician

1.0

1.0.1 1.0.2 1.0.3 1.0.4

Corporate/Company Environment

Corporate/company situation

Corporate/company organization

Departmental organization

Costs

1

Has knowledge to

impact on social/economic impact of own organization / enterprise.

2

Has good

knowledge of social/economic impact of own organization / enterprise.

1.1

1.1.1

1.1.2

Work Planning

Planning

- Maintenance request / Process sheet / Job ticket

- Personnel planning

- Equipment planning

- Time sheet

Control and reporting

1

Has very good knowledge for  organizing all maintenance activities, how to choose a suitable organization and assure the right competence

within the

organization.

1

Does preparation and reporting on team maintenance tasks and

is supervising some team jobs.

Carries out planning of shutdowns, and group planning

coordination.

1

Does preparation and reporting on own maintenance tasks and on some team jobs. Plans own work and suppliers` / contractors` work.

1.2

1.2.1

1.2.2

Team Working and Communications

Authority and Responsibility

Basic Management Techniques

- Personnel Management

- Reporting Techniques

- Team organization techniques

1

Has very good knowledge in project management.

Has social capability to lead and communicate

with people in and

outside the team,

such as in the

production, with

contractors,

suppliers, etc.

Has good

knowledge about  human reliability.

1

Has ability to create and communicate procedures and systems. Reports orally and in writing within a

team and to the

management.

Has

social capability to

communicate with

people in and

outside the team,

such as in the

production, with contractors, suppliers, etc.

1

Reports orally and in writing within a team.

Has social capability to communicate with people in and outside the team,

such as in the

production, with

contractors,

suppliers, etc.

1.3

1.3.1

English Language

Technical English

1

Has good knowledge about the maintenance

terms in the English language, in order to

be able to handle international

maintenance

management matters within Europe.

2

Is able to understand instructions in

technical English and to make a summary in the national language. Is able to conduct

a conversation in

English.

Is able to write a case-study report in English.

3

Is able to understand instructions in

technical English.

1.4

1.4.1

1.4.2

1.4.3

Information Technology

Basics of EDP related to maintenance management

Processing / calculation techniques

- Data base handling

- Computation of tables

The PC-Work station

- Organization of the PC-Work station

- Use of networks

1

Knows how to specify the requirements for an information system.

Has good knowledge about the use of an information system.

2

Uses the information system for entering and collecting data. Has good knowledge to use the system interactively for tactical purposes.

2

Uses the information system for entering and collecting data. Has the basic knowledge to use the system interactively.

1.5

1.5.1 1.5.2 1.5.3 1.5.4

Training and Instructions

Basics of the Learning Process

Basics of Training Strategies

Basics of Planning a Lecture

Training facilities

1

Has very good knowledge for defining and implementing human resources development policy.

Has very good knowledge needed for training and instructing.

Is familiar with

training facilities in and outside the

organization.

1

Has very good knowledge needed for training and instructing team members.

Is familiar with training facilities in and outside the organization.

2

Has the basic knowledge needed for training and instructing team members.

Is familiar with training facilities in and outside the organization.

1.6

1.6.1

1.6.2

1.6.3

Quality Assurance (Systems)

Scope and objectives of Quality Assurance

- QA Standards, Terminology

- Elements of QA systems

Basics of Quality Assurance

QA techniques and procedures

- Concepts

- Definitions

- QA techniques and procedures

1

Has very good knowledge about the relationship

between maintenance and quality assurance.

1

Has very good knowledge of the impact of maintenance on product quality.

Is able to act as an active member of a quality team.

2

Has basic knowledge of the impact of maintenance on product quality.

Is able to act as an active member of a quality team.

1.7

1.7.1

1.7.2

Environment

Scope and objectives of Environmental Management

Influence on environment

1

Has very good knowledge and impacts on environmental issues.

Has very good knowledge of the environmental consequences of carrying out and not carrying out maintenance.

1

Has very good knowledge of the impact of maintenance on environmental issues.

Is able to act as an active member of an environmental team.

1

Has basic knowledge of the impact of maintenance on environmental issues.

Is able to act as an active member of an environmental team.

1.8

1.8.1 1.8.2 1.8.3

Automation

Basics of Process Control

Basics of machine automation

Common system design

1

Has very good knowledge of systems at present. Understands the principles of design of modern automation systems.

1

Has very good knowledge of systems at present.

2

Has general knowledge of systems.

1.9

1.9.1

1.9.2

Occupational Health and Safety

Scope and objectives of Health and Safety Management

Influence on health and safety.

1

Has very good knowledge and impacts on health and safety issues. Has very good knowledge of the health and safety consequences of carrying out maintenance.

Has knowledge of hazards, and protection and prevention techniques.

1

Has very good knowledge of the impact of maintenance on   health and safety issues.

Is able to act as an active member of a health and safety team.

1

Has knowledge of the consequences of maintenance on health and safety issues, and of protection devices and their use.

Has good knowledge of procedures and working instructions, the requirements and the purpose.

Has good knowledge of handling potentially hazardous materials.

Is able to act as an active member of a health and safety team.

Competencies; tasks related

SYLLABUS

LEVEL OF REQUIRED KNOWLEDGE

Maintenance

Manager

Maintenance

Supervisor

Maintenance

Technician

2.1

2.1.1

Maintenance Objectives and Policies

Corporate Maintenance Engineering

- Objectives, Tasks, Significance

- Policies on maintenance

- Investment considerations. LCC/DOM

1

Knows well the importance and consequences of maintenance objectives, policies and strategies.

Knows the economic impact of maintenance and the importance of operation and capital costs within the asset management framework.

Has an impact on design aspects from a maintenance point of view.

Knows different methods of life extensions.

Knows how to formulate the maintenance needs and goals. Knows key-figures for maintenance control.

2

Knows the importance of maintenance objectives and policies.

Knows the consequential impact of maintenance and the importance of operation and capital costs within the framework of asset management.

3

Understands the importance of maintenance objectives and policies. Understands the consequential impact of maintenance and the importance of operation and capital costs within the framework of asset management.

2.2

2.2.1

2.2.2

2.2.3

Maintenance Concepts

The maintenance system

The Wear and Tear Process

Preventive and Corrective Maintenance Choices

1

Applies the concepts and methods related to the collection and evaluation of information, the principles of maintenance

asset strategy development, and its implementation and impact.

1

Knows and recommends the principles of the preventive, corrective and opportunity based maintenance, including condition monitoring.

1

Carries out the collection and assessment of data and information, and practices the concepts and methodologies developed.

2.3

2.3.1

2.3.2

Restoration Techniques

Basis of Technology

- Mechanical Technology/mechanical equipment

- Electrical Technology/electrical equipment

- PLC's and PC's applications

- Hydraulics and Pneumatics

- Building

Repair techniques

1

Knows the different restoration techniques. Knows how to implement them.

1

Knows general restoration principles and is able to apply them in practice.

1

Knows specific restoration principles and is able to apply them in practice.

2.4

2.4.1

2.4.2

Maintenance Terminology

Terminology

Standards/CEN

1

Knows and manages the implementation of the correct general and specific maintenance terminologies, understands them and is able to use them effectively.

1

Knows and understands maintenance terminologies, understands them and is able to use them actively.

1

Knows and understands maintenance terminologies, understands them and is able to use them actively.

2.5

2.5.1

2.5.2

2.5.3

Contractors

Basics of Contractual Law

The CEN maintenance contract guidelines

Practical applications

1

Knows the principles of partnering and contracting. Knows well the laws, regulations, and procedures regarding human resources, liability,

guarantee, environment, and energy, etc.

1

Knows the requirements and scope to which a contractor should comply.

Is able to instruct and supervise contractors on maintenance jobs.

1

Knows the requirements and scope to which a contractor should comply.

Is able to instruct and supervise contractors on maintenance jobs.

2.6

2.6.1

2.6.2

2.6.3

2.6.4

2.6.5

Laws and Regulations

Basics of Labour Law

Law and regulations on Health Care & Safety

Laws and regulations on environmental protection

Safety practice

- First aid training

- Preventive health protection and safety measures

Equipment Safety Systems

1

Knows and can ensure implementation of all functions, laws and regulations related to maintenance management.

2

Knows all relevant laws, regulations, and training procedures concerning job safety, fire protection and environment.

2

Knows all relevant laws and regulations concerning job safety, fire protection and environment.

2.7

2.7.1

2.7.2

2.7.3

Condition Monitoring

Significance of CM in maintenance practice

CM techniques

- Areas of application

- Results

- Base Lines

Measuring Techniques

- Calibration of measuring tools and instruments

- Disturbance, interference and noise

1

Knows, and can apply economically,  different types of condition monitoring systems, measurement techniques and other suitable inspection systems.

Knows how to implement them.

1

Knows the most common condition monitoring methods and devices and is familiar with their use in practice. Can project manage and assure the correct.

2

Knows the most common condition monitoring methods and devices and is familiar with their use in practice.

2.8

2.8.1

2.8.2

Fault Finding Techniques

Root Cause Analysis

- Analysis of functions

- Analysis of design

Fault Finding Techniques

1

Knows different fault finding methods (e.g. FMEA, Fault-tree). Knows when they can be applied, and how to use them.

Knows how to manage the implications of different causes of a fault (e g specification, design, installation, operation, maintenance).

1

Understands different methods for systematic fault finding and is familiar with their use and practice. Knows how to describe the different causes for a fault (e g specification, design, installation, operation, maintenance).

1

Understands the appropriate methods for systematic fault finding and is familiar with their use and practice.

2.9

2.9.1

2.9.2

Improvement Techniques

Concept, definitions, scope

- Small Scale Activities

Workshop practice

- Determination of weak points

- Elimination of weak points

1

Knows the different improvement concepts (e.g. TPM, RCM, etc), and different improvement methods according to the maintenance requirements. Understands and

is able to discuss

the financial

aspects of asset life, and the associated

development and procurement of

new assets.

1

Knows improvement techniques and is familiar with their use and practice. Knows how to specify, plan, control and follow up improvements.

2

Has basic knowledge of improvement techniques and under direction is familiar with their use and practice. Can identify and report areas for improvement.

2.10.

2.10.1.

2.10.2.

Documentation

Basics of Engineering Drawings

- Mechanical design

- Wiring and piping diagrams

- Electrical and electronic diagrams

Organization and use

- Filing

- Retrieving

- Marking up

1

Has very good knowledge for specifying the requirements for a documentation system (e g maintenance instructions, equipment lists, drawings, spare part lists, education / personnel information, handbooks, etc) and document control procedures.

1

Understands all documentation (instructions, drawings, etc.) related to the maintenance job and

can , if necessary, propose improvements and apply document control procedures.

2

Understands all documentation (instructions, drawings, etc.) related to the maintenance job and

can , if necessary, propose improvements and handle non­conformance.

2.11

2.11.1

2.11.2

Spare Part Management

Administration of spare parts

- Planning and organization of storing facilities

- Cost accounting

Documentation

1

Has very good knowledge of logistics support, material and store handling, methods for spare part management.

1

Has very good knowledge of the storing of spare parts.

Knows the practical routine of storing and retrieval of spare parts.

1

Has basic knowledge of the storing of spare parts.

Knows the practical routine of storing and retrieval of spare parts.

2.12

2.12.1

2.12.2

2.12.3

2.12.4

Materials Technology

Materials Technology

- Metals

- Synthetic materials

- Ceramics

- Glass

- Building materials

- Others

Wear and Tear Mechanisms

- Corrosion

- Fatigue

- Stress

- Friction

- Others

Protective Methods

- Coating techniques

- Tribology/lubrication

Non-destructive Testing methods

1

Has very good knowledge of material technology and application, material deterioration and protective methods as well as Non­ destructive Testing methods.

1

Has basic knowledge of material technology and application, material deterioration and protective methods.

2

Has basic knowledge of material technology and application, material deterioration and protective methods.